🐾 Old Lyme Pet Parents
Ready for a Happier Dog?

Very familiar - Old Lyme is one of our core Shoreline towns and we're here 7 days a week. Two of our current team members call Old Lyme home, so when you book with us you're getting genuinely local care from neighbors. From peaceful neighborhood walks to local favorites like the John Lohmann CT River Preserve and the loop trails at Watch Rock Preserve, your dog is in the hands of a team that genuinely knows and loves the area. (And we can't wait for Ferry Landing State Park to open back up after the Amtrak renovation!)

Pricing depends on the service and how often you book. Recurring clients (booking weekly Dog Walks or Dog Hikes) get the best rates plus priority scheduling.

Starting prices:

• Dog Walking: $25 per 20-min walk ($30 occasional), $30 per 30-min walk ($35 occasional)
• Dog Hiking: $60 per 1-hour hike, pick-up and drop-off included. Recurring 3x weekly clients pay $50/hike.
• Drop-In Visits & Cat Sitting: $30
• Homestyle Boarding: $125-$150 per night (depending on dog size and medical complexity)
• In-Home Overnights: starting at $150/night for recurring clients, $200-$350/night for everyone else (entirely depends on care needs)

For the full breakdown, see our Services Menu.

Rigorously. As the Owner, I have pets at my own home too, and our team cares for them right alongside our clients' pets. I only hire people I'd trust in my own home with my own animals - and that standard holds for everyone on the team.

Every candidate goes through a thorough application review, an in-person interview, professional reference checks with prior employers AND clients, a full background check, and a Motor Vehicle Record (MVR) check before they ever start.

After hire, they receive extensive training plus ongoing education and active management oversight in the field every day. This is not an app-based marketplace where strangers show up to handle your pets.

Four things:

1. Real team, not a solo operator. Built-in backup if your Walker is sick or on vacation - your care never depends on one person's schedule.

2. W-2 employees, fully insured with workmen's comp. Not gig workers from Rover or Wag. This matters because if an independent contractor is injured on your property, YOU (the homeowner) can be held liable. Our team is fully covered.

3. Rigorous training and active field management. Every team member completes rigorous training before solo visits, with ongoing continuing education throughout their tenure. Our curriculum is organized into four pillars:

• Safety Protocols & Emergency Response: Bite prevention, dog fight and dog escape protocols (the first 60 seconds decide everything), wildlife encounters, weather safety, Connecticut seasonal hazards (tick season, pavement heat, ice/snow), Pet First Aid & CPR (annually certified), home fire safety, and medication administration standards.
• Pet Care Knowledge: Canine behavior and communication, canine development and breed-specific care, canine health and wellness, feline fundamentals and Cat Care, reactive and aggressive dog protocols, zoonotic disease awareness, and care for pets with special needs (senior, puppy, medically complex).
• Operational Excellence: Lockbox handling, home entry and client home etiquette, dog safe handling and containment, canine equipment training, adventure service and trail etiquette, feeding protocols, cat care and litterbox standards, and GPS-tracked reporting.
• Customer Service & Professionalism: Excelling in customer service, face-to-face client interactions, professional client communication, driving etiquette, and uniform and equipment standards.

Our managers actively support Walkers in the field so questions get answered immediately and issues are resolved fast.

4. Full spectrum of care under one roof. Dog Walking, Dog Hiking, Drop-In Visits, In-Home Overnights, Homestyle Boarding, Vet Tech Services, and Pet First Aid & CPR Education - all from the same trusted team.

Because you're not paying for a sales call - you're paying for a complete onboarding service.

The $40 covers:

• Hands-on Behavior Assessment, including a brief leash-manner walk with your dog
• Detailed records of our conversation and your pet's care needs
• Photos of any setups that require visuals (feeding stations, gate latches, leash hooks, etc.)
• Personalized recommendations based on what we observe
• Complimentary lockbox installed at your home (if needed)
• Full client account setup, app installation, tested and ready to use
• A walk-through of how to schedule your first service
• Exclusive one-time new-client offers

The fee reflects real work delivered by an experienced, insured professional. Most providers offer free Meet & Greets and skip the assessment, the lockbox, and the onboarding entirely. We don't.

Here's a breakdown of all three:

FREE Meet & Greet + Lockbox ($40 value)

• New clients only · 1 per home · Expires 7/30/26
• $40 credited to your account when you enroll in 2x Dog Walks OR 1x Dog Hike per week minimum (recurring)

$100 Dog Walk & Hike Service Credit

• New clients only · 1 per home · Expires 7/30/26
• Requires enrolling in 3x Dog Walks OR 2x Dog Hikes per week, year-round
• Credit applied automatically in your second month

$25 + $25 Neighbor Bonus

• Both you AND your referred neighbor must be new clients · Both enroll by 7/30/26
• Both must enroll in recurring service (2x walks or 1x hike per week minimum)
• All household pets must pass the Meet & Greet / Behavior Assessment
• Credits apply to recurring service bills only - not redeemable for one-time, weekend, evening, or holiday visits
• Credits issued after both M&Gs are complete
• Tip: book your M&Gs back-to-back so we can do them in one trip!

Questions? Just call or text 860-964-0464.

Easy peasy! Three steps:

1. Reach out - call or text 860-964-0464, schedule online, or fill out the form below.
2. We meet at your home for your $40 Meet & Greet and Behavior Assessment (about 30 min).
3. You're set - request services through our app and get GPS-tracked photo reports after every visit.

We work on YOUR timeline - whether you're booking months ahead for vacation or calling at 4pm the day before you need routine walks.

Just be home with your pet - we handle the rest! Our M&G typically runs 30-45 minutes. Here's what helps make it as productive as possible:

Before we arrive:

• Family chat first - discuss what your pet care needs and wants are so everyone's on the same page when we visit.
• Think about lockbox placement - where would be most convenient for our team to access if you need one.
• Pick your device for our client app, Time To Pet. We recommend your cell phone. Have your Apple ID/password handy for the download (you may need it). Download from the App Store or Google Play.

What to show us during the tour:

• Bowls, water sources, and feeding setups
• Eating, crating, and sleeping areas
• Harnesses, leashes, and collars
• Pet food supplies, medications, and supplements (if any)
• Litter boxes (if applicable)
• Backyard access (if needed)
• Which door or entryway you'd like us to use
• Cleaning supplies location
• Trash and recycling bins location
• Plants that need watering (for any travel pet sitting services)

About the first greeting: You might notice we "ignore" your dog at first - that's intentional! It sets up a calm, positive introduction rather than an overwhelming "in your face" moment. We use gradient touch and work up to smooches. Our goal is to genuinely learn your pet, not rush them.

A note on equipment: Our staff is trained on a wide variety of leashes and collars, but we'll never use extendable leashes, prong collars, or e-collars. If your dog uses any of those, we'll need to discuss alternatives prior to the M&G for their time with us.

Payment: We accept credit card only via our Time To Pet portal. The $40 Meet & Greet is paid via the Calendly link below, or we'll invoice you through the portal prior to the M&G.

Don't stress - we've done hundreds of these. Just be yourself and let us meet your pet!

Not necessarily - we accept sporadic bookings too, though availability isn't guaranteed for occasional clients.

That said, we highly recommend at least one visit per week even if you don't "need" it daily. The more we see your pet, the better we know their routine, quirks, and care - and that familiarity makes every visit better.

Recurring clients (booking 2x Dog Walks OR 1x Dog Hike per week minimum) unlock major perks:

• Lower rates and ongoing discounts
• Priority scheduling
• On-demand access for same-day or next-day requests
• Weekend, evening, and holiday service access (after 4+ weeks with us)
• Eligibility for our Travel Pet Sitting services (In-Home Visits and Overnights) - so when you travel, your pets stay home with someone they already know and trust

Those 4 weeks of regular visits give us the foundation - knowing your pet, your home, and your neighborhood - to confidently handle after-hours and travel care when timing matters most. Familiarity is what makes the difference between a stranger checking on your pet and a trusted caregiver continuing the care your dog already knows.